Matching a hire car to your passengers and luggage
Tell the team how many people will travel and how many cases, buggies or bulky bags you expect. Seating and boot space are separate questions. Say whether you need an automatic or are happy with a manual, and mention any child seat request early so it can be checked before you are quoted. Include details for every driver who may take the wheel.
Finding a car to suit the trip
Start with the journey and pick the car to match it. Smaller cars are suited to city driving and short stays, automatics make local driving easier, estates and SUVs give more room for luggage, and people carriers are a better choice for families or small groups. The range available includes the Fiat 500, VW Golf, Ford Focus Estate, Ford Focus Automatic and Hyundai i10 Automatic, subject to dates, driver details and availability. The precise make, model, transmission, seating, payload and licence position are confirmed when you are quoted, so treat the vehicles listed as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Building a passenger list that works
Who is travelling with you, and what are they bringing? A short passenger list keeps the booking conversation straightforward. Note each person's name, whether they need child seats or extra legroom, and how much luggage each will carry, since four adults with weekend bags differ from four with hold luggage. If plans are still loose, record who is confirmed and who is tentative, and revisit the list before the hire dates are fixed. Agree where each person will be collected or dropped off if the trip involves several stops, and keep a phone number for everyone in case timings shift. Pass the finished list over with your dates, and ask the team which vehicle groups would suit the numbers you have noted.
Noting what the main driver prefers
Which controls and features matter to the person behind the wheel? Preferences are worth writing down before you enquire. Some drivers want an automatic gearbox; others are used to a raised seating position or a particular size of car when parking is tight. Note who the main driver will be, list any additional drivers who may take turns, and record anything each of them dislikes, such as manual gears. If the car needs to reach a specific address for collection or delivery, note that too. Share the preferences alongside your dates and driver details, then ask which options fall within the vehicle groups available, and whether anything on your list needs confirming before the booking is finalised. Open questions at this stage are easier to settle than changes later.
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What to confirm on the phone
Before you confirm the hire, check the key details: vehicle availability, driver requirements, mileage, insurance, delivery or collection arrangements and any extras you have asked for, along with driver age, licence history, the deposit, the insurance excess and any travel abroad. A clear request gives the date, the length of hire, the rough route, the delivery or pickup address, the expected passengers or load, and any particular requirements that might affect which vehicle is suitable.















