Matching a hire car to your passengers and luggage
Tell the team how many people will travel and how many cases, buggies or bulky bags you expect. Seating and boot space are separate questions. Say whether you need an automatic or are happy with a manual, and mention any child seat request early so it can be checked before you are quoted. Include details for every driver who may take the wheel.
Finding a car to suit the trip
Start with the journey and pick the car to match it. Smaller cars are suited to city driving and short stays, automatics make local driving easier, estates and SUVs give more room for luggage, and people carriers are a better choice for families or small groups. The range available includes the Fiat 500, VW Golf, Ford Focus Estate, Ford Focus Automatic and Hyundai i10 Automatic, subject to dates, driver details and availability. The precise make, model, transmission, seating, payload and licence position are confirmed when you are quoted, so treat the vehicles listed as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Sharing trip details with fellow travellers
Who needs to know the plan before the car arrives? Making a short shared note of the hire dates, pickup arrangements and daily schedule keeps everyone aligned. List the passengers travelling on each leg, since a commute during the week may involve different people from a weekend outing, and note where each person should be collected if that forms part of your itinerary. Include a contact number for every traveller in case timings shift, and agree who holds the booking reference. If companions have preferences, such as needing an automatic or extra boot space for bags, record those too and mention them when you confirm the vehicle group, dates and driver details with the team for your quote.
Thinking through the return journey early
A return trip deserves the same planning as the outward leg. Decide whether the car will be dropped back at the original collection point or elsewhere, and check the date and time you intend to return it against any other commitments. Count the passengers and luggage expected on the way back, since shopping, equipment or extra passengers sometimes accompany the return. If someone other than the main driver will bring the car back, note their details for the team to confirm. Where the return date might move, say so when you enquire so the dates can be discussed. Raising these points alongside your driver details and delivery preferences allows the team to answer any open questions before the price is confirmed.
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What to confirm on the phone
Before you confirm the hire, check the key details: vehicle availability, driver requirements, mileage, insurance, delivery or collection arrangements and any extras you have asked for, along with driver age, licence history, the deposit, the insurance excess and any travel abroad. A clear request gives the date, the length of hire, the rough route, the delivery or pickup address, the expected passengers or load, and any particular requirements that might affect which vehicle is suitable.















