Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measurements and Access Details to Collect
Which dimensions should you gather before asking for a quote? Start with the items themselves: note the length, width and height of the largest pieces, from wardrobes and sofas to workbenches and palletised stock, and photograph anything with an awkward shape. Then turn to the destinations. Ask the contact at each address whether there are height barriers, narrow gateways, restricted parking or specific entry times, and record their answers alongside their name and phone number. If a collection point has a loading bay or a shared entrance, note its hours too. Pass all of this to the team with your hire dates, and keep your own copy so you can check details if plans change or a new address joins the schedule.
Recording an Order for Multiple Stops
If your day involves more than one address, an ordered list written in advance keeps everything traceable. Work out which items are needed urgently at the first stop and which can wait until later drops, then label boxes and furniture by destination and room so nothing gets searched for at the kerb. Note the recipient's name and mobile number for every delivery, plus any backup contact if they may be out, and record preferred time windows for each. For furniture collections, ask the seller whether items will be ready at the kerb or inside the property. Write down any question you still have about van availability, access or hire length, and bring the whole list when you confirm the booking.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.