Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a Collection With a Seller
If you have bought something second-hand, the first job is to message the seller and agree a collection window before you book anything. Ask for the item's dimensions in writing, including whether it comes apart, and confirm which entrance the goods will leave from and whether anyone on their side can assist with the door. Record the seller's phone number in case the window changes. Once you have measurements and a rough shape, you can raise the fit question with the team when asking for a quote, since they will want the figures to suggest a small van, Transit or Luton. It also helps to note the address's access details, such as gates or narrow approaches, as open questions for the seller to answer rather than things to guess.
Preparing a Business Delivery
For a commercial delivery, start by listing each recipient, their contact number and the hours they can receive goods, since a delivery that arrives outside those hours often causes problems. Note item dimensions and any handling notes the recipient has given, and keep a running tally of how many pieces are destined for each stop. If the delivery involves a business premises, ask the recipient directly about loading entrances, kerbside restrictions or preferred times; these are questions for them, not for the hire team. When you request a quote, share the date, the number of stops and the total load so the team can consider whether a crew van or dropside suits the route. A written schedule of stops helps you spot gaps in the information before the hire begins.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.