Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Listing Your Belongings Before You Call
Before requesting a quote, it helps to write down everything you expect to move. Start with an approximate count of boxes, then note the larger pieces such as wardrobes, sofas, mattresses, white goods or flat-packed furniture. For each bulky item, record its rough length, width and height, and whether it comes apart, since a dismantled wardrobe takes a different shape than an assembled one. Add the date you want the van, how many days you might need it, and the addresses involved, including any collection points such as a storage unit or a shop. If someone will receive the goods at the far end, keep their phone number handy in case timing changes. This written list gives the team a clear basis for suggesting a suitable vehicle option.
Agreeing Roles With Your Helpers
If friends or family have offered to assist, sort out the practical arrangements in advance rather than on the day itself. Confirm who is coming, what time they can start, and how long they can stay, since a plan that assumes an afternoon of help may need adjusting if someone can only spare an hour. Decide who will be present at each address, who holds keys or access codes, and who the driver should contact if a question arises about where something belongs. You might also agree whether helpers are meeting you at the property or travelling separately. Where the day involves several stops, note which items go to each one so nothing gets left behind. Keeping these details in one message to your helpers can make the whole arrangement easier to coordinate.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.