Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Agreeing Details with a Seller
If you have bought something second-hand, it is worth settling the practical points with the seller before the hire dates are fixed. Ask whether the item is in one piece or comes apart, whether any drawers, doors or shelves detach, and whether the seller still has the original packaging or straps. Confirm the earliest time you could arrive and the latest they are willing to wait, since a missed window can leave you arranging a second visit. Note down the seller's phone number and a backup contact in case you are delayed en route. It also helps to ask whether the item sits in a garage, a back room or an upstairs flat, and whether anyone at the address can assist with opening doors or moving obstructions, so you can pass on accurate access details.
Measuring Bulky Items
Before requesting a quote, take a tape measure to each item and write down the height, width and depth, plus any parts that stick out such as handles, legs or headboards. If something separates into pieces, measure each piece individually rather than guessing at the whole, and note the combined number of boxes, bags or rolled items. Photographs of awkward shapes can be useful when describing them over the phone, and a quick sketch with the measurements marked on it often saves confusion. Count soft items such as bedding and cushions separately, since they squash into spaces that rigid furniture cannot. Once the list is complete, you can pass the full set of dimensions and quantities to the hire team and ask which vehicle groups they would suggest for that load.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.