Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Checking Entrance and Item Dimensions Early
What will actually fit through the entrances involved? That question is worth answering before any van is booked. Measure the largest items you plan to move, noting height, width and depth, and then measure the doorways, corridors and stairwells at both ends if you can. Record whether any entrance has a tight turn, a narrow gate or a low ceiling, since these details matter when the team assesses your request. If exact measurements are impossible, a careful estimate with a note explaining it is an estimate still helps. Keep the figures written down so you can quote them during your enquiry, and ask the team which measurements they consider essential. Any dimension you are unsure about should be flagged as an open question rather than guessed.
Recording the Order Items Are Needed
Which items will you need first once the doors open at the destination? Thinking that through in advance is purely about record-keeping, and it can be settled before the hire begins. List each item and mark the order in which the recipient wants to receive it, or note which pieces belong in which room if the delivery spans several. Share this list with the person accepting the goods so they can confirm or adjust it. If some items are fragile or need checking on arrival, add a note beside them. When you request a quote, mention that you have an ordered list ready, and ask whether the team would like a copy or a summary. Any disagreements about priority can be resolved by phone before the day.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.