Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning the Order of Your Items
If you are moving a mix of furniture and boxes, it helps to decide in advance which items matter most at the far end. Focus on the information you can record: a written inventory of each item, its approximate dimensions and which room it belongs to at the destination. Note any pieces that will be needed first on arrival, such as a bed or kettle, and mark them clearly on your list. If something is awkwardly shaped, measure it and keep the numbers handy for your quote request. You might also note which items could be left behind or sent separately. Sharing this list with the team gives them a clearer picture of the job and helps you discuss which van options to consider for the move.
Coordinating Helpers for the Day
Should friends or family be assisting with your move, agreeing roles and timings beforehand avoids confusion. Write down who is available, when they can start and how long they can stay, then build your hire dates around that availability. Note who holds keys to the pickup and drop-off addresses, and record a contact number for anyone at the receiving end in case plans shift on the day. If a helper cancels, consider whether the schedule still works or whether different dates would suit better before you confirm the booking. Think about how many people need to travel in the van itself, since a crew van may be the right request. Any remaining questions about vehicle options, access or timing can go to the team with your quote enquiry.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.