Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Bulky Items Before You Enquire
Start by deciding which pieces actually need to travel on the hire date, then note down the dimensions of each one before you request a quote. A tape measure and a few minutes are usually enough to record the height, width and depth of wardrobes, sofas, fridges or flat-packed furniture, and it helps to write these figures next to each item on a single list. If anything can be dismantled, note that too, along with whether the fittings and tools are still to hand. Photographs of awkward shapes can be useful when describing them later. With this information ready, you can ask the team which van size they would suggest and whether any item raises questions worth clarifying before you commit to dates.
Coordinating Helpers for Hire Day
Another decision worth making early is who will be present when the van is collected and used. If friends or family are helping, agree a start time and a way of contacting each other on the day, and confirm their availability for the whole window you have booked rather than just part of it. Where items are being collected from a shop, storage facility or private address, record a contact name and phone number for each location so any delays or questions can be sorted directly. It is also worth deciding in advance who holds the keys, who signs for goods and who will be at the destination end. Listing these details alongside your item list gives the team a fuller picture when you ask about vehicle options and availability.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.