Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Keeping a clear load inventory
Write down everything you plan to carry before you ask for a quote. A simple list works well: item name, quantity, and whether each piece is boxed, bagged or loose. For furniture, record the approximate length, width and height of the largest pieces, and note anything that comes apart, such as a bed frame or a table with removable legs. If you are collecting items from more than one address, group the list by pickup point so nothing gets missed when you describe the job. Photographs of awkward items can help you remember details later. Once the inventory is written, count the boxes and note any items that might need a second person at either end. You can then share the full list with the team and ask which van they would recommend for that volume.
Preparing for a move with boxes
If your van hire is for moving boxed belongings, a little preparation helps the conversation go smoothly. Start by deciding your dates and whether you need the van for a few hours, a full day or longer, since this affects the quote. List the rooms you are packing and roughly how many boxes each will produce, along with any bags, suitcases or loose items. Note where the boxes are going, whether that is a new home, a storage unit or a family member's garage, and record the recipient's name and phone number so you can confirm access on the day. Questions worth asking include whether a crew van suits if helpers are travelling with you, and what the team needs to know about parking or gates at either address.
Explore other van hire areas
Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.