Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a business delivery round
If a customer has ordered several items for delivery on one afternoon, the paperwork you prepare beforehand can shape the whole trip. Start with a written delivery list showing each recipient's name, address and phone number, plus the preferred time window they have given. Note any access details they mention, such as a gate code or a specific entrance, since these belong to the recipient rather than the hire team. If some deliveries depend on the customer being present, mark those separately so you can spot the ones with the tightest conditions. When you request the van, include the number of drops and the rough size of the load, then ask which of the available vehicle types the team would suggest for the schedule you have described.
Measuring bulky items before you enquire
Should your load include furniture or other awkward pieces, take a tape measure to each item before you phone. Record the height, width and depth, and note anything that comes apart, such as legs that unscrew or a headboard sold separately, because the measurements you quote will guide the team's suggestion of a small van, Transit, Luton, dropside or crew van where available. Photographs can help as well, particularly for shaped items that do not fit neatly into three numbers. Write the list of pieces beside the hire dates, and if two items are going to different addresses, say so in your enquiry. One question worth asking is whether the dimensions you have taken are enough for the team to narrow the choice down.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.