Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Sketching an order before moving day
If you have a house move or a large collection coming up, it can help to write down which items need to leave first at the far end before anything is packed. List each item, its destination room or site, and whether anyone will be waiting to receive it. Note whether anything is fragile or needs handling with particular care, and record the name and phone number of the person at the delivery address in case plans change on the day. This written order is something you can share with anyone helping, and it gives you a reference point if items end up in unexpected places. If any item seems unusually shaped, note its dimensions so the team can discuss the vehicle options that suit the load.
Measuring entrances and awkward items
Before you finalise a vehicle choice, measure the largest items you plan to move and the gaps they must pass through, including doorways, hallways, gates and any lifts at either end. Record each measurement rather than estimating, and note whether any furniture can be dismantled, along with whether you have the tools and fittings to do so. If a collection point has narrow access, restricted parking or specific opening hours, write those details down too. Ask the destination contact directly about access restrictions, since they know the site better than anyone. When you request a quote, pass on the item dimensions and access notes you have gathered, because the team can only suggest a suitable van when they understand both the load and the setting it must reach.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.