Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Recording where every item is heading
If your move involves delivering items to more than one address, a written plan of where everything belongs can keep the day straightforward. Before the hire, list each item alongside its destination, whether that is a room in a new house, a storage unit or a buyer's address. Note the approximate dimensions of larger pieces such as wardrobes or sofas, and record any item numbers given by a seller or auction house so nothing gets mixed up. If someone will receive goods at the far end, gather their name and telephone number in advance, and confirm when they expect you. This information helps when discussing which van suits the job, because the team can match the total load to a small van, Transit, Luton, dropside or crew van where available.
Building spare time into your hire schedule
Suppose your hire date is fixed but the packing is not yet finished; in that situation, building extra hours into the schedule can be worth considering. When you contact the team, mention the full window you have available rather than only the collection day, since a longer booking may suit a job that runs over. Write down how many boxes and large items you expect, along with the access arrangements at each address, and note who will be present at either end. If furniture needs dismantling, record which pieces and whether you have the tools required. Questions about delivery or collection of the van itself can be raised at the same time, so every part of the plan is settled before the day arrives.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.