Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Write Down What You Are Carrying
Start with a written inventory, because a clear list answers most questions before they arise. Note every item going on the van, from the largest wardrobe to the smallest toolbox, and put approximate dimensions beside each one: height, width and depth for furniture, and diameter for anything rolled or coiled. Record quantities as well, since twelve boxes reads very differently from three. If some belongings are still being packed, estimate generously and mark the figures as provisional. Photographing bulky pieces can help you recall their shape later. This record gives you something concrete to reference when matching the load against a small van, Transit, Luton, dropside or crew van, and it flags anything unusually sized that deserves a mention when you enquire.
Time, Dates and Recipient Details
How long will the whole job take? That question deserves honest thought before you book, so sketch the day from first box sealed to final item handed over, including the drive between addresses. Note your preferred hire dates, whether a single day covers everything or an overnight hold is safer, and any deadline on the other end, such as a collection window at a storage facility. If items are going to someone else, write that person's name, address and phone number, and confirm they expect the delivery. Finally, prepare questions for your quote: which van types are available on those dates, what access information is useful to share, and whether the handover point works for your route.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.