Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a business delivery
If you are arranging a delivery for a customer, begin by writing down the full delivery address, the recipient's name and at least one contact number, along with any reference that identifies the order. Record the items going out, with approximate dimensions and quantities, so the details are ready when you discuss which van suits the load. Check whether the recipient expects a specific time window, and note any instructions they give about access, gates or where goods should be left. If a signature or photo confirmation is required, add that to the same note. Where the delivery involves multiple drops, list them in the order you plan to attempt them and mark which ones have time constraints. Any question about the destination itself is best directed to the person receiving the goods.
Coordinating helpers for the day
Should friends or colleagues be joining you, confirm their availability for the whole hire period rather than just part of it, and keep a list of names and phone numbers in one place. Agree in advance who is meeting where and at what time, and note whether anyone needs picking up en route, including their address. If helpers are bringing items to move, ask them for measurements so you can pass the information on when arranging the van. Consider how you will contact each other if someone is delayed, and whether a group message covers it. Where the plan involves collection from a third party, such as a shop or seller, record their contact details too. Deciding who is responsible for confirming arrangements on the day avoids duplicated phone calls and mixed messages.
Explore other van hire areas
Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.