Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Agreeing the Details With a Seller
If you are collecting an item you have bought from a private seller, it pays to settle a few details before the hire date arrives. Confirm the collection address, a named contact and a phone number that will reach them on the day, and ask whether they need to see proof of purchase or identification at handover. It is sensible to agree a time window rather than a single minute, in case either party is delayed. Ask the seller to describe the item accurately, including whether it comes apart, how many pieces there are and whether anything has been removed since the listing photographs were taken. Recording the agreed price and any receipt arrangements avoids confusion later. If the seller offers help at the door, note that too, since knowing who is present on the day helps you plan the collection window with confidence.
Measuring Items and Entrances Beforehand
Before requesting a quote, gather the measurements that will shape your choice of van. List every item you intend to move, then note the length, width and height of the largest pieces, such as a wardrobe, sofa or workbench, along with any awkward protrusions like legs, arms or handles. If an item separates into sections, record the size of each part separately. It is equally useful to check the dimensions of the doorways, corridors, stairwells or gates at both ends of the journey, including any tight turns or narrow passages, and to write these figures down rather than estimating from memory. Where a lift or shared hallway is involved, note its internal measurements as well. Passing these numbers to the team with your dates and access arrangements gives the enquiry a solid basis, and reviewing the list yourself flags any gaps while there is still time to measure again.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.