Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Setting aside time for packing days
What should you write down before the hire begins? Start with the dates, the items you need to carry, and the access arrangements at each address, since these details shape the vehicle choice. Note the dimensions of the largest pieces, such as a wardrobe or a workbench, and estimate how many boxes will travel. Decide how much time to set aside on each day for packing and loading, and build in a buffer in case a task runs long. Record the addresses and any time windows you have agreed. If the job spans two days, mark where the van will sit overnight. Sharing this timetable with anyone helping keeps the schedule realistic and gives the team clear information to work from.
Planning a collection with a seller
Collecting something you have bought? Confirm the seller's address, phone number and preferred collection slot before the hire date, and write those details next to your own contact number. Ask the seller for the measurements of the item and whether it comes apart into sections, because that information helps when matching the job to a small van, Transit, Luton, dropside or crew van. Check whether anyone at the property will be available to hand over the goods, and note the access arrangements, such as parking restrictions or narrow lanes. If the collection depends on inspecting the item first, decide in advance what you will do if it differs from the listing. A short list of agreed details keeps the day straightforward.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.