Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Measuring Items Before You Enquire
What should you measure before asking about a van? Start with the largest things you plan to move: wardrobes, sofas, workbenches or boxed equipment. Note each item's height, width and depth, and add a few centimetres for packaging or protective wrap if you intend to use it. Record whether anything comes apart, such as legs that unscrew or shelves that lift out, since a disassembled piece may present different dimensions than the assembled version. Keep this list with you when you contact the team, because the vehicle they suggest will depend on what you describe. If you are unsure how to record an awkward shape, a simple note of the longest, tallest and widest points is usually enough to start the conversation and get a useful response.
Checking Entrances and Access Details
Which access questions are worth answering in advance? If your load is going to a storage unit, a shop or a friend's address, contact someone at that destination and ask about door widths, gate openings, loading bays or any restrictions on when vehicles may arrive. Write down what they tell you, along with a name and phone number for the person on site, so the details are ready if the hire team needs them. For collections from a seller or a warehouse, ask the sender for the same information plus any paperwork you might need to show. Note the ground type and whether there is space to park near the entrance. These details belong to the destination contact, so record their answers rather than making assumptions when you request your quote.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.