Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a Collection With a Seller
If you are collecting an item from a seller, gather the key details before asking for a quote. Note the collection address, the agreed date and any time window the seller has set, plus a contact number for them in case plans shift on the day. Ask the seller for the item's dimensions, whether it comes apart, and whether it is boxed, wrapped or loose, since this helps when deciding between a small van, Transit or Luton. Record what is included in the sale, such as drawers, feet or packaging, and confirm whether the seller will be present at handover. Passing these details to the team, along with your hire dates, means the vehicle question can be answered properly rather than guessed at.
Moving Boxed Belongings
A move built around boxed belongings benefits from a written inventory rather than a rough estimate. List the boxes as you pack them, numbering each one and noting its contents and approximate size, which makes it easier to see the total you are dealing with. Add any items that will not fit in boxes, such as a vacuum cleaner, a bedside table or rolled rugs, and record their dimensions. Decide the collection and delivery addresses, the access arrangements at each, and a named contact at the receiving end if you will not be there yourself. When you contact the team, share the box count, the odd-sized pieces, the dates and the access details, and ask which van option they would suggest from the small van, Transit, Luton, dropside or crew van range.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.