Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a business delivery
If a delivery is on your schedule, gathering the details before you enquire can make the process straightforward. Start by listing each item destined for the customer, along with any order references that identify it. Record the recipient's name, telephone number and delivery address, plus any preferred timing window they have given you. If they need to be present to accept the goods, note that too. Think about whether a signature or photograph is expected at the point of handover, and whether any items are fragile or require particular handling notes on the paperwork. When you ask for a quote, sharing the number of deliveries planned for the day and the access arrangements at each stop will help the team suggest a suitable van for the schedule.
Measuring bulky items
Before requesting a vehicle, it helps to note the dimensions of anything large you plan to carry. Measure each item's length, width and height, and write the figures against a simple list so nothing gets overlooked. If an item can be separated into parts, such as a bed frame or a shelving unit, record the size of each section rather than the assembled whole. Note whether anything has an awkward shape, protruding handles or fixed feet that add to its footprint. Where furniture comes apart, keep the fixings with the relevant piece and note which parts belong together. Passing these measurements to the team when you enquire, along with the total number of items, gives them a clear picture of the job.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.