Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Listing Boxed Belongings Before Enquiring
What should you write down first? A complete list of the boxes and other items you plan to move. Note how many boxes there are, roughly what each contains and whether any are unusually shaped or fragile. Record the approximate dimensions of the largest pieces, including furniture that will not fit into standard boxes, and count anything awkward such as rolled carpets, picture frames or garden equipment. Where a box contains mixed contents, a brief label helps you remember what is where. This inventory lets the team discuss which van option suits the volume, and it gives you a reference point when confirming access arrangements and dates. Keep the list with you during the hire so you can account for everything at each end of the journey.
Building Spare Time Into Your Schedule
Packing almost always takes longer than expected, so consider how much room you have left in your day before the van is due back. Note the times you can realistically start packing, when helpers are available and whether any items need wrapping or dismantling beforehand. If the collection or delivery point has limited access hours, record those alongside your hire period so you can see whether the two fit together. Think about whether an extra hour or an additional day would reduce pressure, and raise that possibility when discussing dates. Questions worth asking include whether the vehicle can be collected earlier or returned later if the job runs over, and what happens if your plans shift. Writing the timings down keeps the whole arrangement clearer.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.