Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Planning a collection with a seller
If you have agreed to collect a sofa, a wardrobe or a set of drawers from a private seller, a little preparation can make the whole day run more smoothly. Start by asking the seller for the item's dimensions, including whether it separates into sections, and note any packaging still attached. Agree a collection time and record their phone number in case of delays on either side. Decide the hire dates that give you room to complete the journey without rushing, and think about the access arrangements at the seller's address, since narrow lanes or gated drives can be worth discussing with them directly. When you contact the team, share what you need to carry and ask whether a small van, Transit, Luton, dropside or crew van would suit, so they can match the job where available.
Allowing time for packing and loading
Should the move involve more than a few boxes, the schedule you set for the hire can matter as much as the vehicle itself. Sketch out the day in stages, noting when you plan to begin packing, when the van will be collected or delivered and when you hope to reach the destination, then consider whether any stage could overrun. Count the rooms or the boxes involved and list the larger pieces with their measurements so nothing is guessed at later. Record the contact details for anyone helping at either end, including a number for the storage facility or the recipient, and confirm the access arrangements with them rather than leaving it until the day. Sharing these details and the hire dates with the team helps them suggest the right van for the job.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.