Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Writing Down What You Need to Move
Start with a written inventory of everything going into the van. List each item, from the largest wardrobe down to boxes of oddments, and where possible measure the bulky pieces, noting height, width and depth. Count the boxes and record an approximate total so you can share a clear picture when you ask about a small van, Transit, Luton, dropside or crew van. If some items are awkward shapes, such as a bicycle, a ladder or rolled carpet, write those down separately with their dimensions. It is also worth noting which pieces are being left behind, in case the list changes. Alongside the inventory, keep the hire dates and any access arrangements for each address, since the team will ask for these when matching the job to a vehicle.
Arranging a Collection With a Seller
If you are collecting something you have bought, the seller is a key part of the plan. Before the hire date, confirm the collection address, the earliest and latest times they will be available, and a direct phone number in case of delays. Ask about access at their end: whether there is a driveway, on-street parking, or gates that affect where a van can stand. Record the item's dimensions and whether it comes apart, plus any packing materials the seller will or will not provide. Agree in advance what happens if you arrive and the item is not as described. Writing these details into your booking notes keeps the whole arrangement clear, and gives you a ready answer for any question the hire team raises about your dates and load.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.