Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
How the right vehicle is confirmed
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Weighing Up One Trip or Several
A key decision before you request a van is whether the job could be completed in a single run or split across two. Start by listing everything that needs to move, then note each item's approximate dimensions and any awkward shapes. If the total looks like it might exceed one load, consider whether hiring for a longer period and making repeat journeys suits your schedule, or whether a larger vehicle from the range would cover it in one go. Access arrangements matter here too, so record any restrictions at collection and drop-off points. Present both scenarios when you contact the team, with your dates and item list, and ask which van option they would suggest for each approach before deciding.
Setting Aside Time for Packing
Another choice worth making early is how much time to reserve around the hire itself. Rather than planning to arrive, pack and depart within a single short window, consider blocking out extra hours so the day is not rushed. Write down when you will start gathering boxes, when the van is due, and when items need to reach their destination. If helpers are involved, agree their arrival times in advance and note their contact numbers in case plans shift. You might also list which rooms or jobs need finishing first so the sequence is clear on the day. When you ask for a quote, share this rough timetable and ask whether the hire period you have in mind leaves sensible room for every stage.
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Things to check before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.