Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Preparing a business delivery run
If a customer is waiting on a delivery, start by listing every item that needs to reach them. Note each parcel's approximate dimensions and quantity, plus any reference numbers attached, so the recipient can check the consignment on arrival. Record a contact name and phone number for the delivery point, and ask whether someone will be available during your intended hours or whether an alternative window is needed. If several stops are planned, write the addresses in the order you expect to visit them and note any time commitments at each. When you request a quote, mention the load size, the hire dates and the access arrangements, then ask whether a small van, Transit, Luton, dropside or crew van would suit the schedule where available.
Moving boxed belongings between homes
If the van is for a house move, count your boxes before you do anything else. Group them by room and note roughly how many are large, medium and small, since a written tally helps when the team matches the job to a vehicle. List any awkward pieces separately, such as a wardrobe or a rolled rug, with their measurements if you have them, and note whether anything needs protecting in transit. Decide your collection and drop-off dates early, including whether the whole move happens in one day. If friends are helping, confirm who will be at each address and keep a phone number for the new occupier or agent in case access changes. Ask the team about availability across your dates and which van sizes they can offer.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.