Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Arranging a Collection With a Seller
If you are collecting a purchase from a private seller or a shop, the paperwork usually starts before the van is booked. Confirm the exact collection address, the days and hours the seller can release the item, and a phone number for the person handing it over. Ask for the item's dimensions in writing, including any detachable parts, so you can note them against your list of everything else travelling in the same load. Where the seller offers a choice of collection slots, record both your preferred option and a backup in case plans shift. If a helper will meet you there, note their contact details too. Pass all of this to the team with your enquiry, and ask any open questions about vehicle options or access before confirming dates.
Weighing One Trip Against Several
Sometimes the choice is between a single hire covering every item or separate runs spread over a few days. If you are considering this, list each item or group of goods with its dimensions and approximate quantity, then mark which ones are needed urgently and which can wait. Note the addresses involved for each batch, including any that could be collected together, and the contact details for each recipient or seller. Where a return visit might be possible, record the days that would suit and any deadlines that rule some out. Once the list is drafted, share it with the team and ask which vehicle options could be combined with your dates, and whether anything about access arrangements still needs clarifying before you decide.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.