Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Details to gather for a delivery
If a customer is waiting on a delivery, the details you collect in advance shape how smoothly the day runs. Begin by confirming the recipient's name, phone number and any order reference they use, so whoever receives the goods can be reached if plans change. Note the delivery window they expect, whether someone will be on site, and where they would like items left if nobody is available. It also helps to record each item's name, quantity and approximate size on a simple list, so you can tick things off as they leave the van. If the recipient has priorities about which goods matter most, add that as a written note rather than a decision made on the doorstep.
Recording your intended unloading order
A written record of how you expect to handle each item can be prepared before the hire begins. If certain pieces are destined for one room, one floor or one customer, note that beside each entry on your list. Record which goods the recipient has asked about most urgently, and whether anything is fragile enough to deserve a mention when you speak to the team. Add the names and contact numbers for anyone receiving items at each address, so you can reach them if timings shift. Keep the list somewhere reachable and update it if plans change mid-job. When you request a quote, share the summary with your dates and access arrangements, and raise any questions about the vehicle options that remain open.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.