Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Fitting the van to your route
Choose the van around the load. Small vans work well for boxes, tools and light collections. Medium or long-wheelbase vans suit furniture, stock and trade equipment, while Lutons are better for bulkier house-move items. The available range includes Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB, subject to dates, driver details and availability. The exact make, model, transmission, seats, payload and licence position are confirmed at quote stage, so the vehicle examples should be used as a guide to the type of hire available rather than a guaranteed reservation of a specific model.
Writing a load inventory
Begin with a written list of every item you intend to move. Note each piece individually rather than grouping things together, and record rough dimensions for anything bulky, such as a wardrobe, sofa or workbench, alongside an estimate of how many boxes, bags or crates will accompany it. If some belongings are going to different addresses, label them accordingly on the list so nothing is overlooked when you plan the route. Photographs of awkward items can be useful when describing them over the phone. Keep a copy of the inventory with you on the day and tick items off as they reach each destination. An accurate record also means you can flag anything unusual when you first make contact, which helps the team match your requirements to the right van size.
Planning where everything is headed
A simple plan showing which items belong at which address can make the whole day run more smoothly. Write each destination in the order you expect to visit it, note the recipient at each one, and record a phone number for them in case you arrive early or late. If a delivery is heading to a business, ask about opening hours and whether there is a preferred entrance or a named person to receive goods. For private addresses, check whether anyone will be home and note any access details you have been given. Where several stops are involved, estimate how long each might take and build a little slack between them. This information stays on paper until you are ready to discuss the job, and any gaps in what you know are worth raising as questions before you confirm the hire.
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What to confirm on the phone
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.