Sizing a van around what you are moving
List the largest items with rough length, width and height, and give an estimate of total weight, because bulk and payload limit a van in different ways. Mention anything awkward, such as a wardrobe that cannot be dismantled or long timber. Describe loading at both ends, including stairs, lift access, distance from the kerb and whether anyone will help lift.
Picking a suitable van
Start with the load, then choose the van. A small van works well for boxes, tools and light collections; medium and long-wheelbase vans suit furniture, stock and trade equipment; and a Luton is the better choice for bulkier items on a house move. Subject to dates, driver details and availability, the range includes the Volkswagen Caddy, Ford Transit SWB, VW Transporter Automatic, Ford Transit MWB and Ford Transit LWB. Make, model, transmission, seats, payload and licence position are all confirmed at quote stage, so treat these vehicles as a guide to the kind of hire on offer rather than a guaranteed reservation of a particular model.
Getting a business delivery organised
If a customer order needs to go out, start by listing every item on the delivery note with its dimensions and approximate weight, since this record shapes which van you ask about. Note the delivery address, a named contact there, their phone number and any time window they have given you. Where the recipient runs a shop, site or warehouse, ask them directly about opening hours, access restrictions and where goods should be received. Write down your preferred hire dates, including any contingency for delayed orders, and confirm the access arrangements at your own end. When you request a quote, share the full list and the questions still open, so the team can suggest whether a small van, Transit or Luton matches the consignment.
Coordinating helpers for the day
Should friends or colleagues be lending a hand, agree the details with them before the van is booked rather than afterwards. Decide who is available on which dates, who holds the keys, and who will be present at each address, then note their mobile numbers so everyone can be reached if timings slip. Give each helper a copy of the item list so nothing gets left behind at either end, and confirm the recipient's contact details with the whole group. If someone can only come for part of the day, record that so the schedule reflects it. When you enquire, you can ask about vehicle options if your helpers need to travel with you, and share your planned timings so the team can discuss arrangements for your dates.
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Last checks before booking
Before the hire is confirmed, go over the key points: whether the vehicle is available, the driver requirements, mileage, insurance, the delivery or collection arrangements and any extras you have asked for. Make sure payload, loading height, tail-lift needs, driver details, deposits and insurance excess are confirmed before you settle on a van size. A clear request gives the date, the length of hire, a rough route, the delivery or pickup address, the passengers or load you expect and any special requirements that might affect which vehicle is suitable.